FAQS

 

Do YOU TAKE INSURANCE?

Functional Medicine consultation services may or may not be covered by your insurance plan.  We do not accept any form of medical insurance for consultations as we are a fee-for-service practice.  It is recommended that you call your insurance carrier to find out if your plan covers an “out of network” provider.  Our clinic does not bill your insurance directly, but we can give you a receipt for services at your request, which you may try to submit for reimbursement.  However, most times, you may be able to use your insurance for blood work, certain advanced labs and any prescription medications.  You may also use pre-tax dollars from a Health Savings Account (HSA) or a Flexible Spending Account (FSA) to pay for your consultations, lab fees, and prescriptions/supplements as your insurer allows.  We cannot guarantee what your insurance plan will cover, but we will try our best to accommodate your needs.  You can read more detailed explanation here by scrolling down to "Why do we not work with insurance companies?".


CAN YOU BE MY PCP?

Due to our practice structure, Stewarding Life Wellness will not function as a primary care provider (PCP).  All patients should have a PCP to cover for acute needs, routine care, and screening (such as mammogram, Pap smear, and colonoscopy).  Every patient we see will need to have seen their PCP within the past year and had their basic labs done.  In some cases, it may also be requested that they return to their PCP and have additional labs/testing done before moving forward with any functional testing.  This will be case by case and under the discretion of the functional medicine provider.  


WHAT IF I NEED TO CANCEL or reschedule?

Due to the length and complexity of visits with the provider, please be courteous and provide notice of at least 2 full business days to cancel or reschedule appointments. This helps to ensure that we can run an efficient and effective practice, meet the needs of patients who are waiting to get an appointment, and be respectful of the time the provider puts forth preparing prior to the visit as well as the time of all of our patients.  Cancellations made prior to 2 business days of your appointment will not be charged.  Cancellations or rescheduled appointments made less than 2 business days of your appointment will FORFEIT your deposit and it may not be applied to future appointments.  A notice of less than 24 hours and no shows will be charged the FULL amount of the consult fee.  If you do not show for your appointment or cancel without adequate notice more than two consecutive times, you may be released from the practice.


What if I have an urgent need or emergency?

Any acute illness or injury will need to be directed to your PCP.  In the event of a serious health concern that needs immediate attention, please go to the nearest urgent care/ER, or call 911 in the case of a true medical emergency.   Any crucial medical problem outside of our office hours that cannot wait until the next business day should also be seen by your PCP, or at an urgent care/ER, or call 911.  If you notice an adverse effect from one of the components of your health plan, you should discontinue it immediately and call the office or contact your provider through your patient portal.


WHAT SHOULD I BRING?

Please bring your insurance card and a form of ID.  A most recent copy of your labs and any procedures or tests will need to be provided prior to your initial consultation.  You can have these faxed to our office or you may upload these into the secure patient portal prior to your visit as it will help the provider review the results before you are seen.  Please bring all prescription medications and supplements to your visit and list these in your chart as well.  You can input these in the portal under My Medications. 


How do I contact your office?

You can call the office at (682) 593-7223 or email brittany@stewardinglifewellness.com.  If we are unable to pick up your phone call, please leave a message and we will do our best to respond within 1-2 business days.  Since the providers are with patients the majority of the day, they will not be able to answer the phone.  Emailing Brittany or sending a message through the Patient Portal is the best way to contact us.  Please note: Our office is not open on nights, weekends or holidays.